Privacy Policy
Effective Date: January 15, 2025
At ConnectedIQGrid, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget analysis services. We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and international data protection standards.
By using our services, you're trusting us with your financial data. We want to be clear about what that means and how we handle it.
1Information We Collect
We collect different types of information depending on how you interact with our platform. Some you provide directly, and some we collect automatically as you use our services.
Personal Information
This includes your name, email address, phone number, and any other details you provide when creating an account or contacting us. We need this to set up your account and communicate with you about your budget analysis.
Financial Data
When you use our budget analysis tools, you may share income details, expense categories, financial goals, and transaction patterns. This data helps us provide personalized insights and recommendations.
Usage Information
We track how you interact with our platform—which features you use, pages you visit, and how long you spend on different sections. This helps us improve your experience and fix any issues.
Device Data
We collect information about the device you're using, including IP address, browser type, operating system, and screen resolution. This technical data helps us optimize our platform for different devices.
How We Use Your Information
We're pretty straightforward about this. Your data serves specific purposes, and we don't use it for anything beyond what's necessary to provide our services.
Service Delivery
We use your information primarily to deliver the budget analysis services you signed up for. This means processing your financial data, generating reports, creating visualizations, and providing personalized recommendations based on your spending patterns.
Communication
We'll contact you about your account, send important updates about our services, respond to your inquiries, and occasionally share tips that might help with your budget management. You can opt out of non-essential communications anytime.
Platform Improvement
We analyze usage patterns (in aggregate, not individually) to understand which features work well and which need improvement. This helps us make better decisions about product development and user experience enhancements.
What We Don't Do
We don't sell your personal information to third parties. We don't use your financial data for advertising purposes. And we don't share your information with anyone unless required by law or with your explicit consent.
2Data Storage and Security
Your financial information is sensitive, and we treat it that way. We've implemented multiple layers of protection to keep your data secure.
- All data transmissions use industry-standard SSL/TLS encryption
- Financial data is encrypted at rest using AES-256 encryption
- We maintain strict access controls—only authorized personnel can access user data
- Regular security audits and penetration testing help identify vulnerabilities
- We maintain secure backups to prevent data loss
- Our servers are hosted in facilities that meet international security standards
Despite our best efforts, no system is completely foolproof. If we detect any breach that affects your data, we'll notify you promptly and explain what happened and what we're doing about it.
Your Rights Under Thailand PDPA
Thailand's Personal Data Protection Act gives you several rights regarding your personal information. We're committed to honoring these rights and making it easy for you to exercise them.
| Your Right | What It Means | How to Exercise |
|---|---|---|
| Access | You can request a copy of all personal data we hold about you | Submit a request through your account settings or contact us directly |
| Correction | You can update or correct inaccurate information | Edit your profile in account settings or contact support |
| Deletion | You can request deletion of your personal data | Contact us at info@connectediqgrid.com with your request |
| Portability | You can receive your data in a structured, commonly used format | Request a data export from your account settings |
| Objection | You can object to certain types of data processing | Contact our privacy team to discuss your concerns |
We typically respond to these requests within 30 days. If we need more time, we'll let you know why and give you an updated timeline.
3Data Retention
We don't keep your information forever. Our retention periods vary depending on the type of data and why we collected it.
Active Account Data
While your account is active, we retain all your financial data and usage information. This ensures you can access your historical budget analysis and track progress over time.
Closed Accounts
After you close your account, we keep some information for 90 days in case you change your mind. After that, we delete your personal and financial data, though we may retain anonymized analytics.
Legal Requirements
Some data must be kept longer to comply with Thai financial regulations and tax laws. This typically includes transaction records and account information for up to seven years.
Communication Records
We keep support tickets and communication logs for two years to improve our service and resolve any disputes. These are stored securely and accessed only when needed.
Cookies and Tracking Technologies
Like most websites, we use cookies and similar technologies. Here's what you should know about them.
Essential Cookies
These are necessary for the platform to work properly. They handle things like keeping you logged in, remembering your preferences, and maintaining security. You can't opt out of these if you want to use our services.
Analytics Cookies
We use these to understand how people use our platform. They tell us which features are popular, where users get stuck, and how we can improve. The data is aggregated and doesn't identify you personally.
Managing Your Preferences
You can control non-essential cookies through your account settings. Most browsers also let you block or delete cookies, though this might affect how well our platform works for you.
- Session cookies expire when you close your browser
- Persistent cookies stay on your device until they expire or you delete them
- First-party cookies come from our domain
- We don't use third-party advertising cookies
4Third-Party Services
We work with a few trusted partners to deliver our services, but we're careful about who we share your data with.
Our payment processor handles credit card transactions securely. We never see or store your full card details—that information goes directly to the payment provider using encrypted connections.
We use cloud hosting services to store data and run our platform. These providers meet strict security standards and sign data processing agreements that require them to protect your information.
For customer support, we use a ticketing system that may store your support conversations. This helps us track issues and provide better assistance over time.
Important Note on Data Transfers
Some of our service providers operate servers outside Thailand. When your data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by data protection authorities.
Children's Privacy
Our services are designed for adults managing their personal or household budgets. We don't knowingly collect information from anyone under 18 years old.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete any such information from our systems as quickly as possible.
5Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our platform.
We encourage you to review this policy periodically. The "Effective Date" at the top tells you when the current version was published. If you continue using our services after changes take effect, you're accepting the updated policy.
For major changes that affect how we handle your data, we may ask for your explicit consent before the changes apply to you.
Questions or Concerns?
We're here to help if you have questions about this privacy policy or how we handle your information. Don't hesitate to reach out.
You also have the right to file a complaint with Thailand's Personal Data Protection Committee if you believe we've mishandled your personal information.
Contact Our Privacy Team